Patient Access Representative

Patient Access Representative - Front Office

We are seeking a full-time Patient Access Representative serving as the first point of contact for patients, families, and visitors, ensuring a welcoming and efficient experience. This role is responsible for greeting and directing callers and walk-ins; scheduling appointments; registering patients; verifying insurance eligibility and benefits; collecting payments; and assisting with required documentation. The representative acts as a liaison between patients, families, and clinical staff by providing updates, triaging questions and supporting continuity of care. Additional responsibilities include maintaining HIPAA compliance, managing records, processing payments and mail, updating databases, completing reports, and maintaining office operations. This position requires strong communication, multitasking, and customer service skills in a fast-paced healthcare environment.

Shift: Full-time, variable 8-hour shifts working Monday-Friday. Shifts are both 4:00AM-12:30PM and 9:30AM-6:00PM on a rotating basis.

NO WEEKENDS! NO HOLIDAYS!

Education and Experience:

High school diploma or equivalent required. Associate’s degree preferred.
Two plus years of experience in a similar role in a clinical setting highly preferred.
Knowledge of medical terminology and insurance processes preferred.
Friends and Family CPR required; can be obtained upon hire.

Benefits & Perks:

Health (BCBS), Dental, and Vision Insurance – Eligible FIRST day of employment
Substantial ANNUAL Discretionary Bonus
VERY Competitive Pay & PTO
GENEROUS 401(k) Employer Match
FREE DAILY Lunches
Educational Assistance & Professional Growth Opportunities
And MORE!

Sioux Falls Specialty Hospital is proud to be physician-owned and operated.

We are an EO employer – Minority/Female/Veteran/Disability.

For more info or questions contact HR: Email: careers@sfsh.com

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This position is scheduled to work five 8-hour shifts Monday Friday; 4:00AM - 12:30PM and 9:30AM-6:00PM weekly. Are you willing and available to work both of these shifts each week?

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I certify that the information given by me in this application is true in all respects, and I agree that any misrepresentation by me in this application will be sufficient cause for denial of employment or termination of employment if I am hereafter employed by Sioux Falls Specialty Hospital, LLP (SFSH).

In consideration of my employment, I agree to conform to the policies and procedures of SFSH and that SFSH may revise policies or procedures, in whole or in part, at any time. I understand that nothing contained in this employment application or in granting of an interview is intended to create an employment contract between SFSH and myself for either employment or for the providing of any benefit. No promises regarding employment have been made to me, and I understand that no such promise or guarantee is binding upon SFSH. Furthermore, if I am hired, I understand that my employment will be at the will of both parties and I am free to resign at any time for any reason, and that SFSH reserves the right to terminate my employment at any time for any reason, with or without cause, and without prior notice. I understand that no representative of SFSH has authority to make any representations or assurances to the contrary.

In accordance with the Drug-Free Workplace Act of 1988, SFSH has established a Drug-Free Workplace company-wide policy. It is SFSH policy to maintain a work environment that is safe for all employees and conducive to attaining high work standards. 

I understand any offer of employment will be contingent upon receipt of satisfactory information from background and reference checks, including information that may be included on a consumer report about me. I authorize SFSH to make a thorough investigation of my past employment, education, credit history, criminal records and job-related activities. To the extent permitted by law, I release SFSH from any liability which might result from making such investigation and I also release from any liability all persons and entities supplying such information. I understand that SFSH may obtain a Consumer Report / Investigative Consumer Report for the purpose of evaluating me for employment, promotion, reassignment, or retention. I understand that I am entitled to obtain, by written request, disclosure of the nature and scope of the report.

I understand that if SFSH makes an offer of employment to me it will be a conditional offer of employment and I will be requested to submit to a preemployment physical examination and screening and to provide information in response to medical inquiries, the results of which might disqualify me from employment. If requested, I agree to furnish such information and to submit to such pre-employment physical examination and screening. I further understand that I have the right to refuse to submit to such examination and screening of my own free will but that such refusal may be considered a withdrawal of my application for employment.

SFSH is an equal opportunity and affirmative action employer and SFSH does not discriminate based on any protected class, including race, color, gender, national origin, religion, age, marital status, sexual orientation, citizenship status, genetic information, disability, or veteran status. No question on this application is used for the purpose of limiting or excluding SFSH’s consideration of me for employment on a basis prohibited by federal, state or local law, nor is it used by SFSH for the purpose of attempting to obtain information prohibited by federal, state or local law.

I understand that SFSH will consider this application active for only sixty (60) days. I understand it will be necessary for me to complete a new application to be considered for future open, advertised positions.

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